CANCELLATION & REFUND POLICY

1. NATURE OF DIGITAL SERVICES

Creatorry.com provides online cloud-based Software-as-a-Service (SaaS) and AI model access for digital content generation (including music, lyrics, images, avatars, and videos). All services and credit packages are delivered digitally and accessed immediately upon confirmation of payment.

2. RIGHT OF WITHDRAWAL & EXCEPTIONS

In accordance with Article 15/1-ğ of the Regulation on Distance Contracts (published in the Turkish Official Gazette No. 29188), contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer are exempt from the statutory 14-day right of withdrawal. Because digital compute resources and credits are activated instantly upon purchase, statutory instant withdrawal is not applicable once the service has been initiated or credits consumed.

3. SUBSCRIPTION CANCELLATION POLICY

1. How to Cancel: Users may cancel their recurring subscription plan at any time directly through their account billing management page on https://creatorry.com or by submitting a written request to support@creatorry.com.
2. Effect of Cancellation: Cancellation prevents any future automatic billing cycles. Upon cancellation, your subscription will remain active until the end of the current paid billing period. You will retain full access to your plan benefits and credits until that period expires.
3. No Partial Refunds: We do not offer prorated or partial refunds for unused days within an active billing cycle after cancellation.

4. REFUND ELIGIBILITY & CONDITIONS

While digital purchases are generally non-refundable due to compute costs, full or partial refunds may be granted under the following exceptional circumstances:

• Duplicate / Accidental Charges: If a user was double-charged or experienced a billing error due to technical issues on our platform or payment gateway.
• Unused Account / Service Non-Delivery: If a user purchased a subscription or credit pack but encountered a major technical failure preventing access, and zero (0) AI generations/credits were consumed, provided a refund request is submitted within 7 days of purchase.
• System Disruption: Extended platform outage or technical inability on our side to deliver generated outputs as promised.

5. REFUND REQUEST PROCESS & TIMELINE

1. Submission: Refund requests must be sent via email to support@creatorry.com from the email address registered to your account, including your order ID and the reason for the request.
2. Review: Our support team will review and process your request within 3 to 5 business days.
3. Payout / Settlement: Approved refunds will be issued to the original payment method used during checkout (credit/debit card). Depending on your card issuer or bank, it may take 5 to 10 business days for the refunded amount to reflect in your account statement.

6. CONTACT INFORMATION

For any billing inquiries, cancellation requests, or refund assistance, please contact our support team:

Email:

support@creatorry.com

Company Name:

AYRAN DİGİTAL YAZILIM PAZARLAMA VE GELİŞTİRME LİMİTED ŞİRKETİ

Address:

ALTINKUM MAH. 423 SK. KAYA PLAZA NO: 35 İÇ KAPI NO: 4 KONYAALTI / ANTALYA 07070, TÜRKİYE